Privacy Policy

Your privacy and data protection are our priority at Pyroclash Fusion Hotel

Last Updated: January 2024

Introduction

Pyroclash Fusion Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Payment and billing information
  • Government-issued identification
  • Travel and accommodation preferences
  • Special requests and dietary requirements

Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Website usage patterns and preferences
  • Location data (with your consent)
  • Security camera footage in public areas

How We Use Your Information

Service Provision
  • Process reservations and check-ins
  • Provide hotel services and amenities
  • Handle billing and payments
  • Respond to inquiries and requests
Service Improvement
  • Enhance guest experience
  • Develop new services and features
  • Conduct market research
  • Send promotional communications

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

Third-party vendors who provide services on our behalf, such as payment processors, cleaning services, and marketing partners.

Legal Requirements

When required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In connection with any merger, acquisition, or sale of company assets.

Emergency Situations

To protect the vital interests of guests, employees, or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

SSL encryption for data transmission and secure storage protocols

Access Control

Restricted access to personal data on a need-to-know basis

Staff Training

Regular privacy and security training for all employees

Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications
  • Complaint: File a complaint with privacy authorities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session
Analytics Cookies Website performance and usage statistics 2 years
Marketing Cookies Personalized advertising and promotions 1 year

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Guest Records: 7 years after checkout (for tax and legal compliance)
  • Marketing Data: Until you opt-out or 3 years of inactivity
  • Security Footage: 30 days unless required for investigation
  • Payment Information: As required by payment card industry standards

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

Parents or guardians who believe we may have inadvertently collected information from their child should contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We participate in recognized international data transfer frameworks and work only with service providers who meet our privacy and security standards.

Contact Our Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Address:
1288 West Georgia Street
Vancouver, BC V6E 4R5, Canada

Phone: +1 (604) 555-0142

Email: privacy@pyroclashfusion.info

We will respond to your privacy requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the updated policy on our website
  • Notify you of significant changes via email (if we have your email address)
  • Provide notice at check-in for material changes affecting hotel guests

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.